FAQs

General enquiries

Is there a shuttle to go around Bel Ombre Territory ?

There is a free shuttle all day which is accessible at the reception of all onsite outlets.

What are the dining facilities available for Heritage Resorts guests?

Heritage Resorts offers a range of 12 restaurants and 8 bars, all of them located at Bel Ombre Territory. Depending on your meal plan, you can have access to all the restaurants with or without extra costs. Bookings are strongly recommended and can be done only upon your arrival at the resort.

What are the treatments available at the Seven Colours Spa?

With access to two spa villages, one of 3000m2 at Heritage Awali and one of 2000m2 at Heritage Le Telfair offering different types of treatments: massages, facials, manicures, pedicures, wellness walks, yoga, pilates. reiki, tai chi, QI Qong and wellness breaks with international teachers.

What are the facilities provided for children?

Whether your children are toddlers or teenagers, we provide baby, kids and teens clubs to suit all ages. The Baby Timomo club from 0 to 3 years old, the Timomo & Friends kids’ club for 3 to 11 years old and the Cool Teens programme for youngsters from 12 to 17 years old.

Is there an extra charge for enjoying water activities?

The Cabana nautical centre offers numerous water activities, some of them are free of charge and others are at extra charge.

Can you organise transfers from the airport to the hotel?

The hotel can arrange your transfer from airport to the hotel and vice versa at extra cost.

Heritage le Telfair

Do you provide beach towels?

We provide beach towels to our guests.

Is there a free shuttle from/to the airport?

Airport transfers can be organised upon request and at extra cost.

Do you provide free Wi-Fi access?

The Wi-Fi access is free of charge and available in rooms and public areas.

Do you help with foreign currency exchange?

We do provide the service of foreign exchange into in Mur only.

We accept solely CHF, Euro, GBP, Zar, USD & AUD.

What time is check-in/check-out?

Check-in time is 2pm and check-out time is noon.

A Late check  out is available at an extra cost and is also subject to availability.

What is your cancellation policy?

- Year round (except peak season): Less than14 days prior to the stay – payment of 2 nights/ Less than 7 days – payment of 3 nights/ No show and less than 2 days prior to the stay – payment of 100% of the rate.

- Peak season: Between 30 and 0 days prior to the stay – payment of 100% of the rate

Which document should I give at check-in?

You can show either an accommodation voucher if you have booked your stay through a Tour Operator or your confirmation number if you have done it through any Online Travel Agency or direct bookings. Passport or identity card is necessary.

Do you apply additional charges for early check-in or late check-out?

Early check-in and late check-out are charged at 50% of daily room rate.

What are the methods of payment accepted?

Cash and credit cards are accepted: Visa, Amex, MasterCard & Diners Club International.

Is it necessary to bring an electric socket adapter?

All rooms are equipped with British Standard sockets (240 volts) and one French standard socket.

Is room service available?

A 24-hour room service is available (at extra cost).

Do you provide bathroom amenities?

We offer free bathroom amenities. 

Do you provide hair dryer, bathrobe and slippers?

We do provide a hairdryer, shaver socket, dressing, bathrobes and slippers in room.

Is there a TV in room?

Guests can enjoy a wide variety of local and international channels. We also have video on demand which is free of charge.

What are the dining facilities available to guests?

Annabella’s Restaurant

Our main restaurant offers masterly refined regional and international specialities and is open daily for breakfast from 06h30 to 10h30 and for dinner from 19h00 to 22h30

 

Le Palmier Restaurant

Overlooking the pool and the ocean, Le Palmier restaurant is the ideal place for those who want an interrupted enjoyment of the sea while enjoying a light meal. Lunch is served from noon to 15h00 and dinner from 19h00 to 22h30.

 

Gin’Ja Restaurant & Bar

Set on a stretch of white sand and overlooking the lagoon, our Pan-Asian Fusion restaurant is open for lunch daily from noon to 15h00 and dinner from 19h00 to 22h30

Our Speciality Chef will be delighted to welcome you to experience the Teppanyaki table every evening upon reservation only. Kindly contact your villa Host who will gladly assist with your booking.

 

C Beach Club 

The tropical and contemporary design of this trendy beach club complements perfectly the delicious Mediterranean cuisine. The restaurant is open for lunch from noon to 15h00 and dinner from 19h00 to 22h30 while the bar is welcomes you from  10h00 to 23h30.

 

Le Château de Bel Ombre

Discover exquisite Gourmet Mauritian cuisine and Domaine de Bel Ombre sourced products in the enchanting setting of this 19th century property filled with history and culture.

Le Château de Bel Ombre is open for dinner only as from 19h00 to 22h30.

What are the different meal plans offered?

Guests staying at Heritage Le Telfair can choose between 3 meal plans: Bed & Breakfast; Half Board (breakfast & dinner excluding beverages); Gourmet Bliss.

Can I dine in all the 12 restaurants at Bel Ombre Territory ?

Guests staying at Heritage Le Telfair have access to all the restaurants located at Bel Ombre Territory.

The following restaurants are included in the halfboard package:

• Annabella’s

• Le Palmier

• C Beach Club

• Steak House

All the restaurants of Bel Ombre Territory are included in the Gourmet Bliss package except Boma located at Heritage Awali.

All the dishes on the menus are available to the Gourmet Bliss clients, except a few highlighted items such as Lobster and Foie gras.

What is the dress code for restaurants in the evening?

For the comfort of our guests, there is a dress code in all bars and restaurants as from 7pm.

Smart Casual at Annabella’s, Gin’ja & Le Chateau (trousers, closed shoes and collared shirts for men)

Island Chic at Le Palmier, C Beach Club (Bermudas allowed)

Can we enjoy water sports for free?

The Cabana nautical centre offers numerous water activities, some of them are free of charge (windsurf, laser, kayak, snorkelling, glass bottom boat trip…) and others are at an extra cost (scuba diving, kite surf, catamaran cruise, stand-up paddle).

Complimentary activities:

Windsurfing, Lasers, Kayak (Single & Double), Water bikes, Pedal boats, Glass bottom boat trips, Snorkelling

Payable Activities:

Scuba Diving (PADI), Tubing, Sailing lessons, Kitesurfing, Stand Up Paddle, Sunset Cruise / Dolphin watch, Big game fishing

What are the facilities available at the spa?

The Seven Colours Millesime Spa offers 6 treatment rooms, 2 outdoor suites, 1 honeymoon suite & a wellness sanctuary. Guests will also enjoy a vitality pool, 2 hammams, 2 saunas, a relaxation zone, a beauty parlour with hair dressing facilities.

How much is a green fee at your golf course?

The Heritage Golf Club also offers equipment rental, lessons with a PGA pro, and unique night golf sessions and SNAG (at extra cost)…

Green Frees at Euro 18 until 31st January 2020 and buggies are payable at the hotels and villas directly. Please note that as from 1st February 2020, green fees will be at Euro 25.

Except Gourmet Bliss guests & Premium All Inclusive guests. 

Can we enjoy land sports for free?

 

Our fully equipped fitness centre and entertainment team offers numerous land based activities, some of them are free of charge (beach volley, bike tours, table tennis, tennis…) and others are at extra charge (Segway, personal coach, quad biking, golf lessons…) out of which some are free of charge while some come at an extra cost.

Complimentary activities: 

Green fees, Golf Clinic, Yoga, Pilates, Qi Qong, Tai Chi, Reiki initiation, Guided trekking in Bel Ombre Nature Reserve, Guided bike tours, Mountain bikes, Tennis (3 floodlit tennis courts), Table tennis, Pool table, Bocci balls, Speed Minton, Badminto, Beach Volley, Beach Soccer, Beach tennis, Indoor games, Babyfoot, Playstation, Wii, Fully equipped fitness center (Open 24/7) 

 

Payable activities:

Segway, Personal Coach, Golf Cart, Golf equipment & caddies, Golf lessons, Starting new at Golf (SNAG) for kids, Foot Golf, Personal Golf Initiation, Tennis lessons & balls, Hiking, Quad biking, Buggies, 4x4 in the Bel Ombre Nature Reserve, Wellness walks in Bel Ombre Nature Reserve, Horse Riding for adults and kids, Electro bike tours, Excursions

 

Is there any evening entertainment?

You can enjoy different kind of live performances daily at the Cavendish bar & the C Beach Club. Outdoor cinema is also available at the C Beach Club.

What are the available facilities offered for families travelling with babies from 0 to 3?

For the comfort of parents, our Timomo baby club is open seven days a week from 08h30 to 16h00 and welcomes infants and toddlers from 0 to 3 years old. This is a free service. Our baby nurses are fully trained in first aid and child care. Each baby nurse will be responsible of a maximum of 2 babies and we can accommodate up to 5 babies.

The baby corner is furnished with a changing table, sink and baby tub, Baby cot/Crib, secured play area with toys and play mats, fridge, bottle warmer, bottle sterilizer, high chairs and push chairs.

Please note that nappies, formula milk and baby food are not provided, however they are on sale in our Blue Earth shops.

The resort also provides the following items in room upon request: Baby monitors, bottle warmers, bottle sterilizer, push chairs, baby bath tub, high chairs, nappy bins, etc…

Is there a babysitting service?

You can book a babysitter via the hotel in advance and at extra cost. Note that a baby sitter can only look after a maximum of 2 kids at a time.

Are there baby amenities?

A baby hamper containing a nappy cream, moisturising cream, baby shampoo and an alcohol free baby cologne is placed in all suites accommodating babies from 0 to 3 yrs old.

Can formula milk, nappies and baby food be purchased?

Available at the Blue Earth shop.

Are there single/double pushchairs?

Single prams are available on request Timomo Kids Club

Can baby food be prepared?

Yes, the chef will be delighted to prepare the purée of your choice and this is free of charge.

Are there baby beds, cribs or foldable beds?

Foldable beds.

Is there a kids Club?

Yes our Timomo kids Club is open 7/7 from 08h30 to 23h00 and we accommodate kids from 36 months as long as they are potty trained.

Our kids club has a fully elaborated program for all age groups

Is there a teens Club?

Our teens club is open 7/7 from 08h30 to 23h00 daily and a fun program with plenty of activities is available to keep them entertained.

Heritage Awali

Do you provide beach towels?

We provide beach towels to our guests.

Is there a free shuttle from/to airport?

Airport transfers can be organised upon request and at extra cost.

Do you provide free Wi-Fi access?

The Wi-Fi access is free of charge and available in rooms and public areas.

Do you help with foreign currency exchange?

We do provide a foreign currency exchange service at the Reception desk.

What time is check-in/check-out?

Check-in time is 2pm and check-out time is noon.

What is your cancellation policy?

Free cancellation* at D-5 for all new bookings on OTA & Hotel website.

*May be subject to change

Which document should I give at check-in?

You can show either an accommodation voucher if you have booked your stay through a Tour Operator or your confirmation number if you have done it through any Online Travel Agency or direct bookings. Passport or identity card is necessary.

Do you apply additional charges for early check-in or late check-out?

Early check-in and late check-out are charged at 50% of daily room rate.

What are the methods of payment accepted?

Cash and credit cards are accepted: Visa, Amex, MasterCard & Diners Club International.

Is it necessary to bring an electric socket adapter?

All rooms are equipped with British Standard sockets (240 volts) and one French standard socket.

Is room service available?

A 24-hour room service is available (at extra cost).

Do you provide bathroom amenities?

We offer free bathroom amenities.

Do you provide hair dryer, bathrobe and slippers?

We do provide a hairdryer, shaver socket, dressing, bathrobes and slippers in room.

Is there a TV in room?

Guests can enjoy an interactive flat screen TV (satellite) and video on demand (at extra charge).

What are the dining facilities available to guests?

Heritage Awali’s main restaurant Savana (à la carte and buffet) serves an international style cuisine, Boma (open-air restaurant) serves traditional African dishes, Zafarani is an Indian and adults only restaurant, Amafrooty offers sandwiches, salads and lunch buffets and Infinity Blue (pool and beach restaurant) serves international style cuisine.

What are the different meal plans offered?

Guests staying at Heritage Awali can choose between 2 meal plans: All Inclusive and All Inclusive Premium.

Can I dine in all the 12 restaurants at Bel Ombre Territory ?

Guests staying at Heritage Awali have access to all the restaurants located at Bel Ombre Territory. Charges will apply in some restaurants but you will benefit from a full à la carte menu at discounted prices.

What is the dress code for restaurants in the evening?

The dress code in all bars and restaurants is smart casual as from 6.30pm (trousers or elegant shorts, closed shoes and collared shirts for men).

Can we enjoy water sports for free?

The Cabana nautical centre offers numerous water activities, some of them are free of charge (windsurf, laser, kayak, snorkelling, glass bottom boat trip…) and others are at extra charge (scuba diving, kite surf, catamaran cruise, stand-up paddle).

What are the facilities available at the spa?

The Seven Colours Spa offers 20 treatment rooms including 13 indoor treatment rooms and 7 outdoor treatment rooms. Guests will also enjoy a vitality pool, a chilled pool, 2 hammams, a sauna, 2 relaxation areas, 1 hairdresser with beauty parlour, a bridal room, a Timomo (kids) treatment room and Wellness Walks in Frédérica Nature Reserve (at extra cost).

How much is a green fee at your golf course?

The Heritage Golf Club also offers equipment rental, lessons with a PGA pro, and unique night golf sessions and SNAG (at extra cost)…

Green Frees at Euro 18 until 31st January 2020 and buggies are payable at the hotels and villas directly. Please note that as from 1st February 2020, green fees will be at Euro 25.

Except Gourmet Bliss guests & Premium All Inclusive guests. 

Can we enjoy land sports for free?

Our fully equipped fitness centre and entertainment team offers numerous land based activities, some of them are free of charge (beach volley, bike tours, table tennis, tennis…) and others are at extra charge (Segway, personal coach, quad biking, golf lessons…).

Is there any evening entertainment?

In the evening you can enjoy different kind of entertainment such as Live Band Music, cinema sessions on the beach (at extra cost), Jazz nights, Sega evenings, African nights...

What do you offer for families travelling with babies from 0 to 3?

We offer a free baby club dedicated to babies from 0 to 3 years old, open seven days a week from 8.30am to 4 pm with 6 baby nurses trained in first aid and childcare (booking 12 hrs in advance).

Is there a babysitting service?

You can book a babysitter via the hotel in advance and at extra cost.

Do you provide equipment, food and facilities for babies?

Usual as well as special equipment for babies are also available: baby basket for 0-3 years, a Johnson & Johnson basket in the room upon arrival, strollers for babies (on request before registering), a special menu for babies, baby cots…

What do you offer for families travelling with kids from 3 to 11?

The Timomo & Friends Kids Club welcomes children from 3 to 11 years old, from 8.30 am to 11 pm, with a complete programme set up by the entertainment team.

What do you offer for families travelling with teens from 12 to 17?

Teenagers from 12 to 17 years old can join a fun programme with supervision.

Do you offer different wedding packages?

Heritage Awali offers 2 different wedding packages: ‘Classic’ (free of charge) and ‘Premium’ Luxury (at extra cost).

What kind of venues are available?

You can choose between a variety of locations: wedding kiosk, beach, the gardens of Le Château de Bel Ombre, in a boat in front of the hotel, at the Frederica Nature Reserve or at the C Beach Club (upon request and with supplement).

Do you provide a wedding coordinator service?

We do provide the services of a dedicated wedding coordinator.

What are the other services you provide?

We provide flower, photography, music and spa services as well as special services such as fireworks and horse-driven colonial carriage…

Are legal procedures compulsory?

The ‘Civil wedding package’ is compulsory for all direct customers of Heritage Awali.

Heritage The Villas

Where are the villas situated?

The villas are on the Bel Ombre Territory which comprises two 5-star hotels, a Beach Club, an 18-hole golf course, 45 villas to rent and a nature reserve. The villas are not on the beach but a dedicated beach club a few minutes away is offered to villa guests

How many bedrooms do the villas have?

2-bedroom villas (200 m2) for 4 people maximum

3-bedroom villas (180 - 220 m2) for 6 people maximum

4-bedroom villas (250 - 350 m2) for 8 people maximum

What does my villa include?

A spacious terrace with a seating area, dining table, sun loungers, infinity pool, gazebo and barbecue.

An open-air tropical garden offering a stunning view over the golf course and the ocean.

Lots of interior space with a living room, dining room, kitchen and utility room (with an oven, microwave, fridge, dishwasher, washing machine, tumble dryer…).

En-suite bedrooms with air-conditioning, soundproof ceilings, doors to the terraces and sliding wooden shutters.

Flat-screen LCD TV, fibre optic Internet connection, DVD player.

Golf buggy included.

What is included in the price of my villa?

Daily cleaning of the villa (except Sundays and public holidays which are with a supplement)

Personal infinity pool

1 golf cart per villa

Free Wi-Fi and satellite channels

Household linen and pool towels

What services am I entitled to and what do I have access to?

E-concierge (advance reservation of activities: golf, spa, etc.)

24-hour reception

Access to 2 hotels in the Domaine de Bel Ombre: Heritage Awali and Heritage Le Telfair

Access to the C Beach Club

12 restaurants and bars – 1 km of beach, swimming pools, 2 spas, clubs for infants, children and teenagers, land and water sports

Grocery store in the area

Chef in the villa and butler available for a surcharge

What are the different dining options available?

Heritage The Villas are designed for “à la carte” holidays:

As a resident of Heritage The Villas, you will benefit from a 20% discount on meals excluding drinks in our restaurants and bars at Bel Ombre Territory, except at Le Château de Bel Ombre, Boma and special evening menus.

Option to have a chef in your villa.

Selection of food products and drink cartons to stock up your fridge.

Order meals and set menus to be delivered to your villa.

Half board for €45 per adult and €22,50 for children under 12.

You can do your shopping and cook your meals yourself.

What is there for my children?

Baby Timomo for infants from 0 to 2 years (run by nannies who have first aid qualifications and have been trained in childcare)

Timomo and Friends Kids Club for children from 2 to 11 years.

Teens programme for teenagers from 12 to 18 years.

Babysitting packages in the villa (packages including from 18 hours to 48 hours of babysitting that may be used on demand during your stay)

Baby equipment available on request: cot, bed rail, push chair, bath tub and changing table, steriliser, baby cook, baby monitor and safety nets for the pool…

Access to land and water sports.

Access to hotel swimming pools, beaches, C Beach Club games area.

Bicycles to rent available.

What are the advantages for golfers?

Golf cart included with the villa, enabling you to travel around the golf course for free.

9-hole ‘Pitch & Putt’ course, ideal for teaching your children how to play golf!

Dual driving range, pitching green and putting green.

A golf academy with pro PGA videos.

A Club House with a restaurant, bar, relaxation area, pro-shop and cloakrooms.

Rental service for golf clubs, trolleys, carts with GPS…

Preferential rates for playing on two other 18-hole championship golf courses in the area, Paradise Golf Club and Golf de Tamarina).

How long does it take to get from the airport to the hotel?

It takes approximately 50 minutes (40 km).

How to travel around Mauritius?

The hotel provides a car rental service as well as a taxi service.

Is the water safe to drink?

Tap water is considered safe but we would advise to drink bottled water.

Should I bring a mosquito repellent?

Yes, it is advised to use a range of reliable repellents.

Do I need to get specific vaccinations before going to Mauritius?

A trip to Mauritius does not require any particular vaccinations.