Reviews Heritage Awali

Independent reviews by Customer Alliance

Customer Alliance is an independent review provider for businesses, helping them collect authentic customer feedback. This Review Certificate bridges the trust gap between businesses and you – the customer.


How does the review process work?
Our questionnaire is sent to all customers; which means, every single review here was submitted by a real customer and was not manipulated.


What is the Customer Satisfaction Index?
The Customer Satisfaction Index offers an average rating based on all guest feedback. It shows you how happy the customers were with the business. 100% represents the highest possible score.

Our Customer Satisfaction index

91.77%

1613 reviews on 13 portals

Average rating

  • Room
    4.26
  • Location
    4.46
  • Cleanliness
    4.56
  • Service
    4.57
  • Price
    4.34

Rating criterias

  • Customer Alliance
    4.6 / 5
  • Agoda
    3.8 / 5
  • Booking.com
    4.42 / 5
  • Ctrip
    5 / 5
  • Expedia
    4.6 / 5
  • Google
    4.6 / 5
  • HolidayCheck
    4.76 / 5
  • Hotelreservierung.de
    4.6 / 5
  • Hotels.com
    4.6 / 5
  • Petit Futé
    4 / 5
  • TopHotels.ru
    4.5 / 5
  • Travelocity
    5 / 5
  • Zoover
    4.4 / 5
  • Kelly Brown

    We absolutely loved our stay here. The hotel is beautiful, the food is delicious, the service was amazing, we felt so looked after. We are very sad to leave as we feel very at home here!

    3 days ago

    5 / 5

    • Wellness / Spa
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
  • Sanjay Patel

    Very good would like to highly recommend Mr Vishal, Mr Ramona and Mr Jordy,Anish, chef Francis, madame Manuela , house keeper Raki, and many others too many to list for the lovely service.All the breakfast staff, not least the musicians on each evening. Take care Kind Regards Sanjay Patel

    3 days ago

    5 / 5

    • Wellness / Spa
    • Shop
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Sustainability
  • Anon.

    10 out of 10

    4 days ago

    5 / 5

    • Wellness / Spa
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
  • Anon.

    We feel that far more information should be given on arrival and the following day to let us know about all the facilities/restaurants/things to do around the resort and beyond. We have only really found out about facilities at C Beach club with just two days before our departure. We were never aware for example that we could eat at the golf club. And still don't know where it is! Despite all that the staff in the hotel and restaurants have been excellent and made our stay memorable.

    6 days ago

    4.22222 / 5

    • Wellness / Spa
    • Shop
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
  • Nejc Gergic

    It was the best overall hotel expeience we had. Specially staff was amazing (Paria, Davison, Mr. Oliver.... everybody ). From the reception to all restaurants and bars staff..Anisha did amazing job cleaning our room. Hope to return again in near future.

    6 days ago

    4.88889 / 5

    • Wellness / Spa
    • Shop
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
  • Bart & Valerie Van Den Kieboom-Pelzer

    Very positive, it was a first time for us in Mauritius but hopefully not the last. Keep up the good work. Avoid people taking seats at the side of the pool by laying towels on chairs. It's this type of behaviour that separates the Telfair from the Awali residents. for the rest : thumbs up to the staff and the whole experience.

    6 days ago

    4.66667 / 5

    • Wellness / Spa
    • Shop
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
  • Anon.

    The resort is wonderful, the staff can't do enough to look after you, he gardens are stunning and we would happily return. It's a beautiful calm place, perfect to unwind and we oartivulrly enjoyed all the dining options.

    6 days ago

    4.77778 / 5

    • Wellness / Spa
    • Shop
    • Reception
    • Room
    • Service and experience in restaurants and bars
    • Quality of Food
    • Entertainment
    • Friendliness and flexibility of staff
    • Sustainability
Read more...