Frequently Asked Questions

What is Heritage Awali?

Heritage Awali Golf & Spa Resort is a five-star all-inclusive hotel located in the preserved south of Mauritius, within the Bel Ombre Estate, a 2,500-hectare domain. The resort reflects the island’s African influences through its architecture, décor, and overall atmosphere.

 Do you provide beach towels?

Beach towels are provided for all guests.

Is there a free shuttle from/to the airport?

Airport transfers can be arranged upon request at an additional cost.

Do you provide free Wi-Fi access?

Complimentary Wi-Fi is available in all rooms and public areas.

Do you offer foreign currency exchange?

A foreign currency exchange service is available at Reception.

What are the check-in and check-out times?

Check-in is from 2:00 pm and check-out is at 12:00 noon.

Are there additional charges for early check-in or late check-out?

Early check-in and late check-out are subject to availability and charged at 50% of the daily room rate.

What is your cancellation policy?

Free cancellation applies up to 7 days prior to arrival.In case of no-show, 100% of the total booking amount will be charged.

Which document should I present at check-in?

Guests are required to present either an accommodation voucher (for bookings made through a tour operator) or a confirmation number (for online or direct bookings), along with a valid passport or identity card.

What payment methods are accepted?

Cash and major credit cards are accepted: Visa, American Express, MasterCard and Diners Club International.

Do I need to bring an electrical adapter?

All rooms are equipped with British standard sockets (240V) as well as one French standard socket.

Is room service available?

Room service is available 24 hours a day at an additional cost.

Do you provide bathroom amenities?

Complimentary bathroom amenities are provided.

Are hairdryers, bathrobes and slippers available in the room?

Each room is equipped with a hairdryer, shaver socket, bathrobes and slippers.

Is there a TV in the room?

Rooms feature an interactive flat-screen TV with satellite channels and video on demand (at an additional cost).

What dining options are available?

Heritage Awali offers a range of dining experiences:Savana, the main restaurant, serves international cuisine in buffet and à la carte formats.Boma, an open-air restaurant, features traditional African dishes.Zafarani offers Indian cuisine in an adults-only setting.Amafrooty serves sandwiches, salads and lunch buffets.Infinity Blue, located by the pool and beach, offers international cuisine.

What meal plans are available?

Guests can choose between two meal plans: All Inclusive and All Inclusive Premium.

Can I dine in all restaurants within Bel Ombre Territory?

Guests have access to all restaurants across Bel Ombre Territory. Some restaurants may incur additional charges, with à la carte menus available at preferential rates.

What is the evening dress code?

A smart casual dress code applies from 6:30 pm in all bars and restaurants. For men, this includes trousers or tailored shorts, closed shoes and collared shirts.

Are water sports included?

The Cabana nautical centre offers a selection of complimentary activities such as windsurfing, kayaking, snorkelling and glass-bottom boat trips.Additional activities, including kitesurfing, catamaran cruises and stand-up paddle, are available at an extra cost.

What facilities are available at the spa?

The Seven Colours Spa features 20 treatment rooms, including indoor and outdoor spaces. Facilities include a vitality pool, chilled pool, hammams, sauna, relaxation areas, hair salon, bridal room and a dedicated treatment room for children. Wellness walks in the Frédérica Nature Reserve are also available at an additional cost.

What are the golf fees?

The Heritage Golf Club offers equipment rental, lessons with a PGA professional, night golf sessions and SNAG (at extra cost).Green fees and buggy rental are payable directly at the hotel or villas. Rates may vary depending on the period and package booked.Guests on Gourmet Bliss and Premium All Inclusive plans benefit from included privileges.

Are land sports included?

A variety of land-based activities are available. Complimentary options include beach volleyball, cycling, table tennis and tennis.Activities such as Segway tours, personal coaching, quad biking and golf lessons are available at an additional cost.

Is there evening entertainment?

Evening entertainment includes live music, jazz evenings, Sega shows, African-themed nights and beach cinema sessions (some at extra cost).

What facilities are available for babies (0–3 years)?

A complimentary baby club is available for children aged 0 to 3, open daily from 8:30 am to 4:00 pm. The service is supervised by trained baby nurses. Advance booking (12 hours prior) is required.

Is babysitting available?

Babysitting services can be arranged in advance at an additional cost.

Do you provide baby equipment and food?

A range of baby equipment is available, including baby cots, strollers (on request), welcome baby amenities, and a dedicated baby menu.

What facilities are available for children (3–11 years)?

The Timomo & Friends Kids Club welcomes children from 3 to 11 years old daily from 8:30 am to 11:00 pm, with a full programme of activities.

What about teenagers (12–17 years)?

Teenagers can enjoy a supervised programme designed specifically for their age group.

Do you offer wedding packages?

Two wedding packages are available: Classic (complimentary) and Premium Luxury (at an additional cost).

What wedding venues are available?

A variety of venues can be arranged, including the beach, wedding kiosk, gardens of Le Château de Bel Ombre, a boat setting, the Frédérica Nature Reserve or C Beach Club (subject to availability and additional charges).

Do you provide a wedding coordinator?

A dedicated wedding coordinator is available to assist with planning and organisation.

What additional wedding services do you offer?

Services include floral arrangements, photography, music, spa treatments, as well as special experiences such as fireworks and horse-drawn carriage.

Are legal procedures compulsory?

The civil wedding package is mandatory for all direct bookings with Heritage Awali.

How long does it take to reach the hotel from the airport?

The journey takes approximately 50 minutes (40 km).

How can I get around Mauritius?

Car rental services and taxi transfers can be arranged through the hotel.

Is the water safe to drink?

Tap water is safe to drink; however, bottled water is recommended.

Should I bring mosquito repellent?

The use of mosquito repellent is advised.

Are any vaccinations required before travelling to Mauritius?

No specific vaccinations are required for travel to Mauritius.

General Enquiries 

Is there a shuttle to go around Bel Ombre Territory ?

There is a free shuttle all day which is accessible at the reception of all onsite outlets.

What are the dining facilities available for Heritage Resorts guests?

Heritage Resorts offers a range of 12 restaurants and 8 bars, all of them located at Bel Ombre Territory. Depending on your meal plan, you can have access to all the restaurants with or without extra costs. Bookings are strongly recommended and can be done only upon your arrival at the resort.

What are the treatments available at the Seven Colours Spa?

With access to two spa villages, one of 3000m2 at Heritage Awali and one of 2000m2 at Heritage Le Telfair offering different types of treatments: massages, facials, manicures, pedicures, wellness walks, yoga, pilates. reiki, tai chi, QI Qong and wellness breaks with international teachers.

What are the facilities provided for children?

Whether your children are toddlers or teenagers, we provide baby, kids and teens clubs to suit all ages. The Baby Timomo club from 0 to 3 years old, the Timomo & Friends kids’ club for 3 to 11 years old and the Cool Teens programme for youngsters from 12 to 17 years old.

Is there an extra charge for enjoying water activities?

The Cabana nautical centre offers numerous water activities, some of them are free of charge and others are at extra charge.

Can you organise transfers from the airport to the hotel?

The hotel can arrange your transfer from airport to the hotel and vice versa at extra cost.